These Terms and Conditions apply to purchase at the XXX Online Store. The terms and conditions further define and specify the rights and obligations of the seller, which is XXX, company ID XXXXXXXX, registered office at XXX, Prague 1, registered in the Commercial Register XXX at the Registry Court in Prague. XXX and buyer.
All contractual relationships are concluded in accordance with the legal order of the Czech Republic. If the consumer is a party, the relations not governed by the commercial conditions are governed by the Civil Code (No. 89/2012 Coll.) And the Consumer Protection Act (No. 634/1992 Coll.). If the consumer is not a party, the relations not governed by the business conditions are governed by the Civil Code (No. 89/2012 Coll.), All as amended.
Seller is XXX, ID XXXXXXXX, registered office at XXX, Prague 1, registered in the Commercial Register XXX at the Registry Court in Prague. XXX is a person who, when concluding and performing a contract, acts in the course of his business or other business. It is an entrepreneur who delivers products or services to the buyer directly or through other entrepreneurs.
Buyer - In view of the current legislation, the buyer who is the consumer and the buyer who is not the consumer are distinguished.
A consumer buyer is a person who does not act in the course of his business or other business activity when concluding and fulfilling the contract. It is a person who purchases products or uses services for purposes other than business with such products or services.
A non-consumer buyer is a person who acts in the course of his business or other business or self-employment and purchases products or uses services for the purpose of his business with those products or services or within the framework of independent exercise of their profession.
Purchaser's order is a draft Purchase Contract and the Purchase Agreement itself is concluded upon the moment of delivery of the binding consent to the Purchaser with this proposal (by binding confirmation of the order by the Seller).
By making the order, the buyer confirms that he has understood and agrees with the terms and conditions of the claim in their entirety. Business Terms and Claims Rules form an integral part of the contract and are permanently published on the XXX website. The Buyer is notified of these Terms and Conditions and the Complaints Procedure and has the opportunity to become acquainted with them in sufficient time before making the order.
The contract is concluded in the Czech language. The signed contract is archived by the seller for its successful fulfillment and is not accessible to third parties. Information on the individual technical steps leading to the conclusion of the contract can be seen from the ordering process in the online shop and the buyer has the possibility to check and, if necessary, repair it before submitting the order.
Order Submission Options:
After the order is sent and processed, the buyer will be sent an e-mail receipt confirming the receipt. In the event that the buyer finds any inconsistencies in this confirmation or will want to modify the order, he / she will contact the seller without delay.
All orders placed in any of the above methods are binding.
The condition of the validity of the electronic order is to fill in all the prescribed data and details.
The right of ownership of the ordered goods passes to the buyer, subject to payment of the purchase price, by its takeover. Goods are until Seller's property is paid.
If the purchase contract is concluded by means of distance communication (in the online shop), the consumer has the right, in accordance with Section 1829 (1) of the Civil Code, to give up the contract without giving any reason within 14 days of receipt of the goods (if the subject of the purchase contract several types of goods or delivery of several parts, this period runs from the date of the last delivery of the goods). The withdrawal from the sales contract must be sent to the seller within the time limit specified in the previous sentence.
If the consumer wishes to withdraw from the contract in accordance with the previous paragraph within 14 days, he shall contact the seller and preferably state in writing that he is withdrawing from the contract.
In order to withdraw from the purchase contract, the consumer may use the model form provided by the seller, which forms an annex to these terms and conditions. Withdrawal from the sales contract may be made by the consumer, inter alia, to the address of the seller's premises.
In order to comply with the withdrawal period, it is sufficient to send a notice on the exercise of the right of withdrawal before the expiry of the relevant period.
If the consumer withdraws from the contract, the seller sells it without undue delay, within 14 days of the day he was informed of the withdrawal, returns all the payments the consumer has received from the consumer, including the cost of delivery (excluding the additional costs incurred by the consumer selected delivery method which is different from the cheapest standard delivery method offered by the seller).
The same means of payment used by the consumer to effect the initial transaction will be used for the refund, unless the consumer expressly states otherwise. If this is not possible, the money amount will be sent to the return address given on the consignment upon return of the goods.
The consumer is obliged to return the goods without undue delay, no later than 14 days from the day he withdraws from the contract. We recommend sending or returning the goods personally at XXX, XXX, Prague 1. The deadline is considered to be met if the consumer returns the goods back before 14 days have elapsed.
If the goods are dispatched separately from the will of withdrawal, the consumer is required to state in the consignment that the goods are returned in the context of withdrawal from the sales contract and to identify this purchase agreement sufficiently.
The consumer shall bear the direct costs associated with the return of the goods.
With refund, the seller can wait until he receives the returned goods or the consumer can prove that he has sent the goods back, whichever comes first.
If the consumer decides to withdraw from the contract, we recommend that the print cartridges and toners be returned originally packaged. If this condition is not met, the consumer can not suffer any detriment to his right to withdraw from the contract. The seller may, however, apply to the consumer compensation for the value of the returned goods (damages) if such an impairment occurs by damaging the delivered goods or failing to deliver the goods in its complete state. Possible compensation is without prejudice to the consumer's right to withdraw from the contract without any penalty.
Customer information is maintained in accordance with applicable laws of the Czech Republic, in particular the Personal Data Protection Act No. 101/2000 Coll. as subsequently amended and supplemented. By signing the agreement, the Buyer agrees to process and collect his personal data in the seller's database after the successful completion of the contract, until such time as he or she expresses his or her opposition to such processing.
The buyer has the right to access his / her personal data, the right to have it corrected, including other legal rights to such data. Personal data can be removed from the database on written request of the customer. Customer's personal data is fully secured against misuse. Customer does not pass on any personal data to the customer. The exception is represented by external carriers, who transfer the personal data of the customers to the minimum extent necessary for the delivery of the goods.
Individual contracts are archived after they have been closed by the operator in electronic form and are only accessible to the business operator.
The seller has the obligation to issue a binding order, send the ordered goods and deliver it to the buyer's address. Upon receipt of the consignment from the carrier, the buyer with the goods also receives the tax document.
The seller has the obligation to delete the registered buyer from the database if he so requests in writing.
The seller has the right to refuse the order if the buyer repeatedly fails to fulfill his obligation to remove the goods and pay the purchase price, or the seller has a reasonable suspicion that the buyer does not intend to comply with his commitment.
The seller reserves the right to cancel the order or part of it in the event that the goods are no longer produced or delivered, or have changed significantly the sales price. In the event of this situation, the seller undertakes to contact the buyer without delay (by e-mail or telephone) and discuss the next step (replacement of ordered goods with others, cancellation of the order, etc.).
The buyer is required to provide the correct and complete postal address to which the ordered goods are to be sent and a valid telephone contact.
The buyer is obliged to remove the ordered goods and pay the total price. The buyer understands the total price when filling in the order before it is confirmed.
If the price of the product increases compared to the original sale price, the buyer has the right to withdraw from the contract without any payment.
You can now pay in the online store in the following ways:
Each of the deliveries of goods is a valid tax document.
In the case of buyers - not consumers - who are already the contractual sales partners of the seller, the seller sends the ordered goods to the invoice. The invoice maturity and other terms are negotiated individually.
The buyer agrees to use remote means of communication when concluding the purchase contract. Costs incurred by the buyer when using distance means of communication in connection with the conclusion of the purchase contract (costs of internet connection, telephone call costs) are borne by the buyer himself.
The subject of out-of-court settlement of consumer disputes within the meaning of Act 378/2015 Coll., Is the Czech Trade Inspection with its registered office at Štěpánská 567/15, 120 00 Praha 2, ID: 000 20 869, Internet address: http://www.coi.cz .
Complaint protocol to download here.
These terms become effective on January 1, 2016